FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
General FAQs
At Extolgizmo, trust is the foundation of everything we do. We are committed to transparency, confidentiality, and results. Our team consists of certified cybersecurity experts with years of experience in recovering and securing digital assets. We maintain strict data protection protocols, provide clear communication throughout the process, and never make promises we can’t keep. Your security, privacy, and peace of mind are our top priorities.
The recovery process timeline depends on the complexity of your case. Some recoveries can be completed within a few days, while others may take a few weeks. After our initial assessment, we’ll give you a realistic timeframe and keep you updated at every stage so you know exactly what to expect.
The recovery process at Extolgizmo is designed to be thorough, secure, and customized to your unique situation. It begins with an initial consultation where we gather all the necessary information about your lost, stolen, or compromised digital assets. Our team of cybersecurity experts carefully analyzes the details to understand the root cause of the issue and determine the most effective recovery strategy.
Once we complete the assessment, we develop a customized recovery plan tailored to your specific case. This plan outlines the techniques and tools we will use, the expected timeline, and the security measures that will be in place throughout the process. We then move into active recovery, using advanced digital forensics, blockchain tracing, account security measures, and other specialized methods to retrieve your assets.
Throughout the entire recovery process, we prioritize transparency and communication. You will receive regular updates on our progress and have a direct point of contact to address any questions or concerns. Additionally, we take extreme care to protect your privacy and sensitive information with industry-leading security protocols.
After successfully recovering your assets, we don’t stop there — we also provide recommendations and solutions to help you secure your digital presence moving forward. Our goal is not only to recover what was lost but to strengthen your defenses against future threats.
At Extolgizmo, every step is handled with professionalism, discretion, and your peace of mind as our top priority.
No, Extolgizmo is not a law firm, and we do not offer legal services. We are cybersecurity experts specializing in digital asset recovery and protection. While we have extensive experience dealing with complex cases involving fraud, theft, and cybercrime, any legal advice or legal action would need to be handled by licensed attorneys. However, we often work alongside legal teams when necessary to support investigations and asset recovery efforts.
Service FAQs
Yes, at Extolgizmo, we specialize in cases where it seems like all hope is lost. Even if you’ve deleted your seed phrase and private key, there may still be options for recovery. While these keys are the primary method for accessing decentralized wallets, advanced techniques and state-of-the-art forensic tools allow us to explore all available avenues for asset recovery.
Our team of cybersecurity experts can dive deep into the digital environment of your device or cloud storage, searching for traces of your lost credentials. In some cases, residual data, encrypted backups, or even traces from past wallet interactions can be used to reconstruct access or retrieve your assets. We have a proven track record of success with cases that seemed impossible, utilizing cutting-edge technology and deep-dive analysis to maximize the chances of recovery.
At Extolgizmo, we understand the value of your digital assets, and our experts don’t give up easily. We will leave no stone unturned in the process of attempting to recover your lost digital assets, even if the data seems permanently deleted. Our team is committed to providing you with the highest level of expertise and the most advanced recovery strategies available.
If you’ve deleted your seed phrase or private key, don’t lose hope — reach out to us, and we’ll explore all possible recovery methods to help you regain access to your assets.
At Extolgizmo, we specialize in recovering a wide range of cryptocurrencies across various platforms and wallets. Whether your assets are lost due to wallet errors, hacked accounts, or forgotten credentials, we have the expertise to help recover them. Here are some of the most common types of cryptocurrencies we can assist with:
Bitcoin (BTC)
Ethereum (ETH) and ERC-20 tokens
Litecoin (LTC)
Bitcoin Cash (BCH)
Ripple (XRP)
Cardano (ADA)
Polkadot (DOT)
Binance Coin (BNB)
Chainlink (LINK)
Dogecoin (DOGE)
Solana (SOL)
Stablecoins (USDT, USDC, DAI, etc.)
In addition to these popular cryptocurrencies, we also support many other altcoins, including those on various blockchain networks such as Binance Smart Chain, Polygon, and more.
If you’re unsure whether your specific cryptocurrency can be recovered, don’t hesitate to contact us. Our team will assess your case and let you know the best approach for retrieving your lost or compromised assets.
Yes, your security and privacy are our top priorities at Extolgizmo. We understand the sensitive nature of the digital assets we recover, which is why we follow strict security protocols to ensure that your information remains protected throughout the entire process.
We utilize industry-leading encryption methods to safeguard all personal and financial data. Our team operates under strict confidentiality agreements and follows best practices in data protection to ensure your details are never exposed to unauthorized parties. Furthermore, we work in compliance with relevant privacy laws and cybersecurity regulations to ensure that your information is handled securely.
Throughout the recovery process, you’ll have peace of mind knowing that our team has the highest levels of trust and professionalism. We never store sensitive data unless absolutely necessary for the recovery process, and we take all steps to minimize any potential risks.
Rest assured that your information will be in safe hands. At Extolgizmo, we take every precaution to protect your data while we work to recover your valuable assets.
Yes, Extolgizmo specializes in recovering digital assets from scammed or stolen wallets. While these situations can be complex and challenging, our team of cybersecurity experts has the tools and experience needed to investigate, trace, and attempt to recover lost funds.
When a wallet is compromised, either through a scam or theft, there are often ways to track the transaction history, identify malicious actors, and find traces of the stolen assets. Our advanced digital forensic methods can help analyze transaction data, investigate blockchain records, and use specialized tools to work with law enforcement or cryptocurrency exchanges where necessary.
While recovery is not always guaranteed — especially when assets have been moved or laundered — we explore all avenues to maximize the chances of success. We’ll guide you through the process, offering transparency and support, every step of the way.
If you’ve fallen victim to a scam or had your wallet stolen, don’t lose hope — contact Extolgizmo today, and let our experts help recover your lost funds or identify potential pathways to retrieval.
If your cryptocurrency is stored on a hardware wallet, recovery is still possible — but it depends on the circumstances. Hardware wallets, like Ledger or Trezor, are considered one of the most secure methods of storing digital assets because the private keys are kept offline. However, losing access to your hardware wallet can still happen due to lost or damaged devices, forgotten PINs, or misplaced recovery phrases.
At Extolgizmo, we have the expertise to assist in these situations. Here’s how we can help:
Recovery Phrase (Seed Phrase) Loss: If you’ve lost your recovery phrase, and the hardware wallet is still in your possession, we can work with you to explore all possible recovery methods, such as identifying backup options or utilizing advanced techniques for phrase retrieval.
PIN or Password Recovery: If you’ve forgotten the PIN to your hardware wallet, it’s typically not a simple process to reset, but there may still be options depending on the specific wallet and your backup options. We can help guide you through any recovery steps that may be available.
Damaged Hardware Wallet: In cases where the physical device is damaged but you still have access to the recovery phrase, our team can assist you in transferring the assets to a new wallet. We work to ensure that your funds remain secure during the recovery process.
It’s important to note that, because hardware wallets are designed with strong security measures, any recovery will require that you have your backup recovery phrase. Without it, recovery becomes much more challenging.
At Extolgizmo, we’re experienced in navigating the complexities of hardware wallet recovery and will work closely with you to retrieve your funds. If you’ve encountered any issues with your hardware wallet, contact us right away so we can assist you.
At Extolgizmo, the cost of our recovery services depends on the complexity of the case, the type of digital assets involved, and the specific recovery methods required. Since each situation is unique, we offer customized pricing based on a thorough assessment of your needs.
During the initial consultation, we will evaluate your case and provide you with a clear, upfront estimate of the costs involved. Our pricing structure is transparent, with no hidden fees, and we’ll ensure you understand every aspect of the process before we proceed.
For more straightforward recoveries, the costs may be lower, while more complex cases that involve extensive forensic analysis or legal coordination may require higher fees. We always aim to offer competitive rates while delivering high-quality, effective services.
If you’re concerned about cost, don’t hesitate to reach out for a free consultation where we’ll discuss the specifics of your case and provide a fair, transparent quote based on your situation.
