REFUND POLICY
At Extolgizmo, your satisfaction and the security of your digital assets are our top priorities. We are committed to delivering the highest level of service and support. However, if for any reason you are not completely satisfied with your experience, we offer a straightforward refund and return policy to ensure your peace of mind.
Duration of Policy
Our refund and return policy is valid for 30 days from the date of your original purchase. If more than 30 days have passed since your transaction, unfortunately, we will not be able to offer you a refund or a service return. We encourage clients to review and assess the delivered services promptly to ensure their expectations are met.
Eligibility for Refund
To qualify for a refund, the following conditions must be met:
The refund request must be submitted within the 30-day window.
Valid proof of purchase, such as an invoice, receipt, or official order number, must be provided.
A clear explanation must accompany your request, detailing why the service did not meet your expectations or requirements.
The issue must stem from service-related factors within Extolgizmo’s control, such as a failure to deliver agreed-upon services, significant delays, or unresolved technical issues despite good-faith efforts.
We strive to handle every concern with fairness and transparency, and we may request additional information to properly assess your situation.
Non-Refundable Situations
While we aim to accommodate refund requests wherever reasonable, refunds will not be granted under the following circumstances:
The 30-day period has elapsed since the date of purchase.
The service has been fully delivered and verified as complete by the client.
The request is based on personal preference changes or dissatisfaction unrelated to service performance.
Service issues arise from third-party tools, providers, or client-side actions outside Extolgizmo’s responsibility.
Please understand that our refund policy is designed to protect both client interests and the integrity of our services.
Refund Process
Once your refund request is received and evaluated:
We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 working days.
Partial Refunds
In some cases, only partial refunds may be granted, particularly if a service has been partially completed or if considerable resources have been expended on your request.
Changes to This Policy
Extolgizmo reserves the right to amend this Refund and Return Policy at any time. Updates will be posted on our website and will take immediate effect.